How to Redeem Reward Point on Tracepos
This guide is for POS operators and managers. It explains how the point system works during a sale, how to explain it to customers, and how to troubleshoot basic issues.
1. How It Works
Earning Points
When a customer makes a purchase, the system automatically calculates points based on the order total.
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Rule: Order Total × Earn Rate = Points Earned
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Example: If the rate is 10% (0.1), a $100.00 order earns 10 points.
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Restriction: If the order is below the Minimum Order Amount, no points are earned.
Redeeming Points
Customers can use their points to pay for part of their order.
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Rule: Points × Redeem Rate = Discount Amount
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Example: If a point is worth $0.01, redeeming 100 points gives a $1.00 discount.
2. Best Practices
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Communicate Clearly: Ensure customers know the value of their points. E.g., "You earned 10 points today, which is 50 cents off your next visit!"
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Check Expiry: Remind customers that points do expire (default is typically 1 year/365 days).
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Returns: Be aware that point adjustments might be necessary if a large order earning points is returned (refer to manager policy).
3. Troubleshooting
"The customer didn't earn any points!"
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Check Minimums: Did the order meet the minimum_order_amount?
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Check Status: Is the Reward System actually Enabled in settings?
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Check Expiry: Did the points expire yesterday?
"The discount seems wrong."
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The value is calculated strictly by the Redeem Rate. Check with your manager to confirm what 1 point is worth in your local currency.