How to Use the Online Orders Page in Tracepos

If you sell through your online store, the Online Orders feature in Tracepos helps you track and manage all customer orders in one place.

Here’s how to use it.

How to Open the Online Orders Page

1. Go to Stock Management on your dashboard

2. Click on Online Orders

You’ll now see a table showing all orders placed on your online store.

What You Can Do on the Online Orders Page

1. View All Orders

The table shows:

• Order Status (Pending, Delivered, Cancelled)

• Invoice Number

• Customer Name

• Order Date

• Total Amount

2. Search and Filter Orders

You can find orders faster using these tools:

• Search by Invoice Number

• Filter by User (who placed the order)

• Filter by Date Range (e.g. today, this week)

• Filter by Status

  • All

  • Pending

  • Delivered

  • Cancelled

3. View the Online Store

You can check the live store linked to a warehouse:

• The store link shows in a box

• Click View to open it in a new tab

• If you have many warehouses, pick one to see its store

4. Manage Orders

You can:

• View full order details

• Update order status

• Export the order data (if allowed by your role)

Key Features

• Filter Orders Easily — By status, user, date, or invoice

• Integrated Store Access — Open the store from your dashboard

• Mobile Friendly — Works well on phones and desktops

What You Need to Use It

• To view orders: You need online_orders_view permission

• To manage orders: You need online_orders_manage permission

• To open the store: You need online_store_access permission

If Something Isn’t Working

• No orders showing?
  Check your filters and selected warehouse

• Can’t open the store URL?
  Make sure the warehouse has a store linked

• Search not working?
  Try using full invoice numbers or the exact customer name

This feature makes it easy to stay on top of your online sales. You can manage everything in one place without switching tabs or apps.